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Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior
Sharon W. Lovoy, SPHR

August 25, 2008

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior is a "one of kind" training session that is in the vanguard of the corporate movement toward better executive and managerial communication roles. Crucial Confrontations explores skills to resolve touchy, controversial and complex issues at work and at home.

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Founded in 1954, The Greater Birmingham Chapter of ASTD (American Society for Training and Development) is a non-profit 501(c)(3) organization with approximately 150 members. The Greater Birmingham Chapter of ASTD is guided by a volunteer Board of Directors drawn from the general membership. The Greater Birmingham Chapter of ASTD is dedicated to enhancing workplace learning and performance for its members and their affiliated organizations.

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